Refund & Return Policy

Last Updated: October 6, 2026

Byte My Device, operated by CKZKM LLC (“Byte My Device,” “we,” “us,” or “our”), wants our customers to be satisfied with their purchases. This Refund & Return Policy explains the conditions under which products purchased through bytemydevice.com (the “Website”) may be returned, exchanged, or refunded.

By placing an order through the Website, you agree to this Refund & Return Policy.

30-Day Return Policy

Unless otherwise stated on the applicable product page, eligible physical products may be returned within 30 days of delivery.

To be eligible for a return, the product must generally be in its original condition and include all components, accessories, manuals, remotes, cables, packaging, and other items originally included with the product.

Before sending any product back, you must contact Byte My Device at support@bytemydevice.com to request return authorization and return instructions.

Please do not send a product back without first contacting us.

Change-of-Mind Returns

If you decide that you no longer want a product, ordered the wrong item, or otherwise wish to return a non-defective product, you may request a return within the applicable 30-day return period.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are generally non-refundable unless otherwise required by law.

Returned products must be adequately packaged to prevent damage during return shipping.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible at support@bytemydevice.com.

Please include your order information and a description of the problem. We may request photographs, video, serial-number information, or other reasonable information to help us evaluate the issue.

If we determine that the product arrived damaged, is defective, or that an incorrect product was shipped due to our error, Byte My Device will work with you to provide an appropriate remedy, which may include troubleshooting, replacement, exchange, or refund.

When a return is required because of an error by Byte My Device or an eligible defective or damaged product, we will cover reasonable return shipping costs or provide return-shipping instructions.

Return Inspection

All returned products are subject to inspection after they are received.

Products should be returned in substantially the same condition in which they were received and with the original components and accessories.

Where permitted by applicable law, Byte My Device reserves the right to reduce or deny a refund when a returned product has been materially damaged, altered, misused, abused, modified, or is missing significant components or accessories, when the condition is not the result of ordinary inspection or evaluation of the product.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Please allow a reasonable amount of time for an approved refund to appear on your account after it has been processed.

Exchanges and Replacements

Depending on the circumstances and product availability, we may offer an exchange or replacement instead of a refund.

Replacement products are subject to availability. If an appropriate replacement is unavailable, we may issue a refund when applicable.

Non-Returnable Items and Services

Certain products or services may not be eligible for return or refund where permitted by applicable law. These may include:

• Digital products or downloadable content after delivery or access has been provided.
• Services that have already been fully performed with the customer's authorization.
• Personalized, customized, or specially configured products when identified as such before purchase.
• Gift cards or similar stored-value products, where applicable.
• Products that have been materially altered, damaged, or misused after delivery.

Nothing in this section limits rights or remedies that cannot legally be waived.

Streaming Devices, Apps, and Third-Party Services

Byte My Device sells consumer electronics, which may include streaming and media devices capable of accessing third-party applications and services.

Unless expressly stated otherwise in writing by Byte My Device, the purchase of a device does not constitute a guarantee that any particular third-party application, channel, program, streaming service, content provider, or other third-party service will remain available or function indefinitely.

Third-party applications and services may be changed, updated, restricted, discontinued, or otherwise modified by their respective providers without Byte My Device's control.

A change to or discontinuation of a third-party application, service, channel, or content offering after purchase does not, by itself, make an otherwise functioning device defective.

This provision does not affect your rights if the physical product itself is defective or does not conform to representations made by Byte My Device at the time of sale.

Shipping Damage

Customers should inspect packages and products reasonably promptly after delivery.

If an order appears to have been damaged during shipping, please retain the product and packaging and contact us at support@bytemydevice.com. Photographs of the shipping box, shipping label, packaging materials, and damaged product may be requested to assist with a carrier claim or replacement.

Lost or Missing Packages

If tracking indicates that an order has not been delivered or appears to have been lost in transit, please contact us so that we can investigate the shipment with the applicable carrier.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and any location identified by the carrier before contacting us.

We will reasonably assist customers with legitimate shipping issues and carrier investigations.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@bytemydevice.com.

We will make reasonable efforts to cancel an order before it is processed or shipped. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the applicable return procedures will apply after delivery.

Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, we encourage you to contact Byte My Device first at support@bytemydevice.com so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents a customer from exercising rights available through their payment provider or applicable law.

Abuse and Fraud Prevention

Byte My Device reserves the right, where permitted by law, to refuse or limit returns associated with suspected fraud, return abuse, altered products, fraudulent payment activity, or other misuse of our return process.

We may maintain reasonable records of returns and transactions for fraud prevention, customer service, accounting, and legal compliance purposes.

Your Legal Rights

This Refund & Return Policy is intended to supplement, not replace, rights that customers may have under applicable consumer-protection laws.

If applicable law provides you with rights or remedies that cannot be limited or waived by this policy, those rights and remedies will continue to apply.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, shipping procedures, or applicable requirements.

When changes are made, we may update the “Last Updated” date at the top of this page.

Contact Us

For return authorization, refund questions, damaged or defective products, or other questions regarding this policy, please contact:

Byte My Device
Operated by CKZKM LLC
Email: support@bytemydevice.com
Website: bytemydevice.com